Terms of service

Last updated: December 29, 2024

Welcome to Glow & Give by Julia!


Thank you for visiting our website. By using our site and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before placing your order.

1. General Information

  • These Terms and Conditions govern your use of our website and the purchase of our products.

  • Glow & Give by Julia - website operates under the domain https://www.glowgivebyjulia.co.uk/.

  • These terms are subject to change at any time. Please review them regularly.

2. Products

  • All products are handcrafted and may have slight variations in appearance, which is part of their unique charm.

  • We use eco-friendly materials and strive for the highest quality. However, specific product details (e.g., scent strength) may vary.

  • Always follow the included candle care instructions to ensure safety and optimal use.

  • 3. Pricing and Payment

  • All prices listed on our website are in GBP (£) and include applicable taxes unless stated otherwise.

  • We accept the following payment methods:

  • Apple Pay

  • PayPal

  • Direct Debit

  • Credit and Debit Cards (Visa, MasterCard, etc.)

  • Payment must be completed in full at checkout. Your order will not be processed until payment has been received.

  • We reserve the right to adjust prices or promotional offers at any time. However, prices at the time of purchase will remain valid for your order.

  • 4. Shipping and Delivery

  • We currently ship within the UK only. Unfortunately, we do not offer international shipping at this time.

  • Shipping Rates: Shipping costs are calculated during checkout and are based on your location and order size.

  • Processing Time: Orders are typically processed within [Processing Time, e.g., 2-3 business days] after payment confirmation.

  • Delivery Time: Shipping typically takes [Delivery Timeframe, e.g., 3-5 business days] depending on your location.

  • Please ensure that your delivery address is correct at the time of purchase. Glow & Give by Julia is not responsible for delays or lost packages due to incorrect or incomplete addresses.

  • If your package is delayed or fails to arrive, please contact us at glowgivebyjulia@gmail.com.

5. Returns and Refunds

  • Due to the handcrafted nature of our products, we do not accept returns unless the item arrives damaged or defective.

  • If you receive a damaged or incorrect item, please contact us at glowgivebyjulia@gmail.com within 12 hours of receipt with your order number and photos of the issue.

  • Refunds for eligible cases will be processed within 48 working hours. 

6. Use of Website

  • You agree to use our website for lawful purposes only. Any unauthorized use, including hacking or data mining, is strictly prohibited.

  • We are not responsible for inaccuracies or typographical errors on our website.

7. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is the property of Glow & Give by Julia and protected under intellectual property laws.

  • You may not reproduce, distribute, or use our content without written permission.

8. Privacy Policy

  • Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

  • Glow & Give by Julia is not liable for any damages resulting from the misuse of our products.

  • Our maximum liability is limited to the purchase price of the product in question.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

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11. Contact Information

If you have any questions or concerns, please contact us at:

Email: glowgivebyjulia@gmail.com